Source and acquire new clients and engage high net-worth clients to provide financial advice, analysis and solutions to address their financial needs for in-country and cross border.
Service and grow customer base, assets and account profitability for high-net-worth individuals for in-country and cross border
Provide personal financial advice and on-going servicing of clients to deepen client relationship and to maximize business opportunities
Maintain close relationship with existing customers in order to maximize business opportunities and build up referral business
Manage client relationships by providing advisory services for wealth and asset management offering.
Key Responsibilities:
Client Acquisition
Organize, execute and participate in sales activities and programs
Solicit new customers or increasing product penetration in existing base to achieve and exceed Bank’s defined goals and revenue
Participate and support consumer sales marketing activities for customers’ acquisition and retention
Client Servicing
Strategize and manage client relationships by providing advisory services for wealth and asset management offering.
Perform ongoing servicing of HNW client accounts and identify any potential opportunities for extending basic and priority banking services.
Promote the Bank’s products and services
Cross-sell to existing bank customers to expand customers’ share of wallet
Adhering to high service level
Promptly attend to customer’s enquiries and other servicing matters
Compliance and Regulations
Adhere to banks and regulatory requirements and uphold strong customer service experience
Ensure sales are conducted in accordance with the internal and external regulatory requirements
Ensure all process fully complied with internal /regulatory/client requirement
Minimum 3 years’ relevant experience in retail banking with proven track record in sales and service of which, minimum 1-year relevant experience in Affluent / HNW Banking
High achiever in previous capacity with no adverse sales or service related complaints in the past 12 months
Good understanding of wealth management products not limiting to treasury, investment services and unit trust