• Define plan required for implementation, support with doc., approval. Papers, policy wording etc for Retail Protectors
• Identify required alignments and timelines with key CoEs/Service Partners and Support Functions
• Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
• Support ideation and development of motor, travel, personal accident, medical, home, fire insurance products and value propositions
• Create customer journeys to ensure a seamless e2e customer experience both online and offline

Building relationship and grow collaborative effort with Community Banking (Retail) to identify synergies from Product Development perspectives

Product development

• Define plan required for implementation, support with doc. , approval. Papers, policy wording etc
• Define compliance requirements, support for delivery of approvals on time and communication across risk, compliance and legal teams
• Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
• Identify potential risks and initiative roadblocks, recommending ways to overcome such obstacles
• Provide risk-based feasibility input to squad; understand regulatory and compliance requirements
• Strong understanding of business and operational processes
• In-depth understanding of Product Development Process
• Able to communicate and work with other parts of the organization
• Understand customer personas, needs and pain points via Design Thinking
• Perform Market Research including proposal on new product ideas as and when required
• Participate in product innovation brainstorm and follow through.
• Review Product Design Approval Document, conduct market intelligence and Identify target market.
• Complete the Materiality Assessment Template.
• Present the information on the product design, concept, collaterals, business plan and strategy to respective stakeholder for approval or endorsement
• Consolidate and prepare policy wording, proposal forms, product disclosure sheet and brochure.
• Consolidate proposed product specification, pricing and forecast production.
• Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal
• Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
• Description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
• Coordinate with related points of contacts in CoEs and Support Centers
• Complete product proposal paper and product documentation for review and submission to all approving authorities’ i.e. internal stakeholders (PPC and MANCO), IPREB, Group CARL and BNM.
• Pre-launch preparation
• Coordinate post-implementation review analysis
• Monthly performance tracking (target vs actual)
• Yearly product review and product harmonization exercise
• Provide product training to sales where necessary
• Ensure product and operating manual guidelines are kept up-to-date and complete
• Propose system enhancements, raise CRs and perform UAT where needed
• Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals
• Design, manage & initiate specific sales campaigns to incentivize sales staff
• Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting)
• Bring knowledge of specific set of business and operational processes to the team
• Maintain complete documentation of the proposed product and share relevant approval document, including regulatory approval if required.
• Submit Certificate of product readiness to template to Group Compliance
• Update product collaterals in My1portal (if any)
• Coordinate to perform post implementation review analysis
• Any other tasks required by Head of Retail Protector

Management of customer journeys by customer segments/ products

• Support plotting and mapping of end to end customer journeys by products and segments with Retail & Biz Tribes 
• Identify heat-maps within the journey and seek to rectify, improve and innovate
• Provide inputs in continuous improvement of journeys

Chapter Member

• Provide product development advice as and when required by Squads/Circle
• Advice chapter  members on product development processes
• Provide coaching and up skilling to chapter members/Squads/Biz/CoE on product development processes

Agile Ceremonies

• Participate in agile ceremonies