Primary Objective:

• Solicit and promote sales of Islamic Personal Financing (PF-i) product to achieve business KPIs.
• Deliver superior customer experience.

Key Responsibilities:

Sales
• Solicit and promote sales of PF-i products.
• Achieve individual sales targets and contribute towards to achievement of Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service
• Ensure high standard of customer experience in line with the quality and standards set by the Bank.

Compliance
• Ensure compliance to the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.

Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.