RHB Banking Group

Description

Perform dunning calls & secure PTP on delinquent accounts assigned in order to meet KPI targets given.
Send SMS via SMS system provided.
To identify red flags & prompt ARO/CBBC/BU accordingly.
Engage Field Collector to perform field visit.
Work closely with ARO/CBBC/HUB, when Borrower needs help on its existing loan facilities.
To issue LNOD when delinquent loan’s dpd hits 45days (except DAGS loan). As requested by Recovery unit, LNOD will be issued by Recovery officer when DAGS loans turned NPL.
To issue RO for delinquent ABF loans accordingly.
To submit ad-hoc assignment/reports on timely basis
To comply with department SOP, rules & guidelines when executing collection activities.

Requirements

Have understanding on banking system, credit lending, R&R work or call centre calling experience would be added advantage.
Exposure to customer service and capability to interact with all level.
Able to work independently in performing calling tasks.
Ability to provide answers to impromptu questions on overdues with the help of bank systems.
Good communication skills (internal/external customer)
Ability to be patient and actively listens to others, and understands others' views.
Good verbal communication and interpersonal skills.
Microsoft Office

Benefits