• Lead and manage end-to-end programme/ project planning of CRM (Customer Relationship Management), executing, monitoring and controlling to ensure successful implementation to meet expected outcome(s)
• Review and refine project detailed scope, budgets, deliverables and schedule
• Lead and regularly review to ensure project progress and budgets are on-track and recommend course correction actions if required
• Develop solutions/ initiatives to meet expected targets and outcomes
• Independently manage and is accountable for multifaceted projects involving system implementations, business process improvement, transformation and strategy

Serves as the main liaison with Senior Management, project sponsor and key stakeholders on project progress and updates

Project Planning & Management

• Review and refine project scope, deliverables and schedule while focusing on regular and timely delivery of value and outcome
• Define scope of engagement with stakeholders and organize engagement sessions with stakeholders
• Carry out peer analysis and relevant research to validate and firm up pain points, challenges and solutions
• Review and update project status and progress
• Track, prepare and share progress reports
• Identify deviations from plans and recommend course correction actions
• Monitor actual cost against budget
• Prepare proposal and approval paper for identified projects to secure buy-in, approval and sign-off from management and committee

Project Team Management

• Remove roadblocks to team’s work and deliverables
• Leverage organizational resources to improve capacity for project work
• Ensure team members are engaged and committed and making a meaningful contribution and encourage a sustainable pace with high-level of quality for the team

Project Owner Support

• Support Project Owner in managing customer expectations for project deliverables, managing stakeholder communications and helping to implement an effective system of project governance

Process Management and Improvement

Define and manage well-defined project management process and champion on-going process improvement initiatives to implement best practices