RHB Banking Group

Description

Primary Objective:

Lead, manage and maximise returns of branches business franchise
- Increase PBT & MOP of delivery channels and cost management
- Grow market share and increase share of customer’s wallets (increase PHR)
- Drive customers acquisition, improve customers retention and customers experience
- Franchise positioning and market competitiveness
Support business development of RHB Group entities (RHB Islamic, RHB Investment, RHB Insurance and Others)
Ensure compliance of policies, procedures & service standard (RHB Way) set by the Bank

Key Responsibilities:

Strategy & Planning

Plan & strategise branches activities / campaigns to drive market shares and portfolios growth
Business planning and budgeting for branches business franchise – franchise positioning and competitiveness
Keep abreast of local market developments, take actions to capitalise business opportunities and mitigate threats
Plan, allocate and organise branches resources
Provide feedback to Regional Director on branches market competitions, economic landscape, local opportunities and threats
Represent Bank for local events and activities – Local Municipal Councils, schools, universities and others

Business Performance

Manage branches revenue and cost to achieve PBT/MOP
Strategise, lead and drive teams to achieve sales targets and performance
Ensure delivery channels compliance to Audit, Risk & Compliance standards and policies
Manage customer and operational services at delivery channels to ensure consistency and compliance to service standards – RHB Way, Customer Satisfaction Index and others
Drive cross selling and up-selling activities to improve PHR
Engage and support business development of Islamic Banking, Investment Banking, Insurance and other RHB Group businesses

Staff Management

Engage, motivate and coach staff to up performance and productivity
Improve EES index
Staff training and development needs

Requirements

Requirements:
Bachelor Degree - .

- Professional credit certification or banking certification

Minimum 5 years of experience in banking, branch management and credit evaluation (consumer and corporate)
Proven track record in meeting sales target and managing large-scale sales force
Strong business acumen and ability to drive GRD/GRB strategic objectives to achieve targets and goals
Excellent interpersonal and relationship building skills

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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