• Attend deposit customers’ requests, process customers’ remittances (SWIFT inward & outward), deposit taking / withdrawal and monitor customers’ transactions including any potential AMLCFT risk for remittances passing through Bank’s nostro accounts and to submit STR to BNM/ Labuan FSA where required.
• Monitor and manage RHBL’s daily nostro accounts cash flow positions effectively (USD, EUR, GBP etc.) and work closely with Group Treasury for FX, MM lending and borrowing, customers deposit placements and rates, Islamic commodity trading etc.
• Undertake systems implementation, automation and enhancement including UATs which impact RHBL Trade & Operations Department (e.g. BDS, BDS EVO, BankTrade, CIS, Mocha 3270, AML, SWIFT, BCP testing etc.) and promptly address any issues encountered to the project team for rectification.
• Train and support the staff for new systems enhancements (e.g. SWIFT ISO 20020, BDS EVO, SVS, AML etc.), including troubleshoot and promptly report to Group IT for issues encountered (system glitch, connectivity problem, output errors etc.).
• Process new account opening applications and to safeguard Bank’s from exposure to AMLCFT risks for offshore accounts opened with the Bank.
• Conduct periodic MCA accounts review by completing the CDD, EDD/PEP and SM forms for all High and Medium Risk customers to comply with Bank’s AMLCFT and regulatory requirements.

Prepare/ check periodic and ad hoc reports for regulatory, HO reporting in relation to deposits, bank trade, treasury, remittance etc.

Treasury & Customers’ Transactions Processing

• Liaise with Group Treasury on treasury matters which include FX, MM lending and borrowing, long term funding, customer deposit placements and rate quotation, Islamic commodity trading etc.
• Attend to deposit customers’ requests/ queries including process customers’ SWIFT fund transfers (inward & outward) as per customers’ written instructions and to monitor customers’ transactions closely for any AMLCFT risk and to submit STR to BNM/ Labuan FSA where required.
• Key liaison person for RHBL’s deposit customers’ and treasury transactions matters.
• Manage movement of all nostro account balances effectively (USD, GBP, EUR etc), including arranging for loan disbursement based on instructions received from customers and Lending Unit Department and to maintain a positive balance in the accounts at end of the day.
• Process all bank trade transactions (BG/SBLC, OBC, LC advising) and work closely with GTC KL/ Sabah for customers’ transactions.
• Authorise transactions captured in MCA System (customers’ Deposits, FX), BDS and BDS EVO systems (remittance and account opening), SWIFT (remittance/ SWIFT messages) & BankTrade System (Trade transactions).
• Check daily and monthly system reports and advices.
• Verifier for SWIFT payments & messages (RHBO_Verifier_cumRMA profile) and holds “SAA AML – Supervisor” and “WLM/CDD AML – Supervisor” profiles in the AML system.
• Hold “TLBOFF” and Mobius profiles in Host 3270 system.
• Hold “BLBM” profile in BDS and BDS EVO systems and the SVS Approval profile in SVS.
• Hold supervisory profile “LBTLO” for Bank Trade and Trade Workflow systems.
• Hold CORONA profile to perform daily nostro accounts reconciliation.
• Any other responsibilities assigned by the Management.

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  Relationship Management Alliance (RMA)

• Process RMA requests and establish RMA with other FIs.

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  Account Opening for customers

• Process account opening applications by customers & attend customers/ applicants’ queries /enquiries.
• Conduct periodic high, medium risk accounts review and keep depositors records up-to-date (eg shareholders, directors info, CRS status).
• Serve as Data Stewardess to ensure data standards and data quality are upheld (accuracy and up to date customers’ information are maintained in the Bank’s systems).

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  Management and Monitoring

• Ensure internal controls are in place to mitigate any operational risk/ losses (remittance, AML, funding etc.), reputational risk (name and shame) and to achieve a “Satisfactory” or a better rating for internal audit.
• Monitor customers’ transactions to ensure they are not connected to money laundering/terrorism financing and to conduct review on high and medium risk deposit customers periodically and ensure Labuan FSA Guidelines on AML/CFT, AMLATF Act, Bank’s guidelines are adhered to.
• Respond to customers’ queries and requests promptly.
• Tackle day to day operational issues encountered by customers, department etc. independently.