Drive SRE practice and deliver the highest and industry leading level of system and infrastructure resiliency that meets business and regulatory requirements

Key Responsibilities:

• Drive consistent SRE practice across all application, infrastructure and IT security teams
• Set up and operationalize SRE teams identified for specific application, infrastructure and IT security areas
• Provide coaching for SRE related functions to SRE engineers and other team (application and infrastructure support teams) practicing SRE within Group Technology to ensure consistent practice of SRE across teams.
• Contribute to the development and documentation of SRE best practices and procedures across the Group.
• Take ownership of Application Monitoring tools such as Dynatrace and work with vendors to design and drive consistent use of the monitoring tools across all teams
• Design, develop, and deploy automation scripts and tools to monitor, manage, and optimize systems.
• Analyze system metrics and logs from Dynatrace or other monitoring tools to identify potential problems and areas for improvement.
• Build internal expertise in Application Monitoring tools in order to continuously support and enhance observability across all relevant areas as technology and business environment changes
• Train and enable active use of Application Monitoring tools across all application and infrastructure support teams
• Provide support in deep analysis and trouble-shooting of technical issues encountered in the Critical and Required High applications and the underlying supporting infrastructure and IT security components. This applies during normal times and during incident / system downtime. 
• Advocate and develop a strong culture of system resiliency and delivery of non-functional requirements
• Support, validate and sign off delivery of SRE-related non-functional requirements during project implementation
• Continue to fine-tune and enhance SRE practice as business and technology environment evolves. 
• Keep abreast with issues and challenges encountered in system reliability and identify strategic / structural changes that need to be made to improve
• Build strong teamwork and collaboration between SRE, Application, IT Infrastructure and all other relevant stakeholders within Group Technology
• Promote continuous learning and culture of innovation within the team  
• Build strategic and mutually-beneficial relationship with technology solution partners and service providers to further strengthen the Group’s capabilities