• Perform a managerial role in supervising and liaising withthe Support Unit (consist of various Credit Application Officerfs) of the Business Developpment & Strategic Alliance team.
• Oversees the entire process of loan submissions all the way to loan disbursement
• Build an in-house digital dashboard to monitor the Loan Submission (by partners)  → Loan Processing  → Loan Approval / Rejection  → Loan Acceptance (LOF)  → Account Opening (Onboarding)  → Loan Disbursement
• Follow up closely by fixing up individual appointments with business partners and clients to drive the loan acceptance numbers and clients' onboarding
• Work closely with the Business Development Manager to handle the incoming queries from the business partners.

Account Management

• Oversees the entire process form loan submission to loan acceptance using a digital dashboard
• Identify, develop and lead engagements with prospective clients as well as key intermediaries in the industry
• Build and maintain strategic relationships with existing clients
• Update Unit Head on the Loan Submission on a weekly basis
• Handle all inbound new business and pre-loan acceptance queries on daily basis
• Cover the basic duties of the Business Development Managers when they are on off-site presentations
• Drive loan acceptance numbers by actively engaging business partners and clients

Working with internal and external partners

• Work closely with internal stakeholders (Credit Management, Credit Evaluations, Credit Ops, etc.) to facilitate the loan applications and deviations
• Plan and firm up joint appointments with business partners and clients
• Observe and suggest process improvements to drive the loan processing / loan disbursement numbers