• Ensure and provide quality customer service standards
• Sales Referral – identify existing and prospective customers’ financial needs and refer them to sales personnel
• To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
• To assist in tracking branch sales and up keep of sales records and other records/reports

Customer Service

• Deliver quality customer experience
• Identify sales opportunities for referral and cross selling

Branch Operation

• Ensure Bank’s policies, procedures & guidelines are complied with
• Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
• Checking and monitoring of monetary transactions and inquiry / maintenance activities
• Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
• Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
• Other duties arranged by ABM/BM relevant to branch operations from time to time