To achieve customer satisfaction through accuracy, efficiency and meeting the agreed turnaround time with the Business Units while avoiding operational risks and losses by

• performing the daily BAU operations i.e.limits activation/maintenance, static data maintenances and limits monitoring in Limits Monitoring Team.
• supporting efforts to improve productivity, efficiency and lower costs via continuous process improvements.
• maintaining good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

Customer/Market

• Structuring of credit facilities in the loan’s system, perform loan activation and monitoring & tracking of collaterals, covenants & excesses with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve processes and cooperation between Credit Ops and Business Units.
• Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.
• Support Business Units in their digitalization initiatives &/or launch of new products.

Process Digitalization or Automation /STP

• Participate in process digitalization or automation initiatives

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency / Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes.    
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.