RHB Banking Group

Description

Primary Objective:

Ensure all system and IT infrastructure are updated and functional (hardware and software)
Managing and coordinating project management for contact centre system
Providing system support for contact centre to ensure smooth running of all systems use in customer contact centre (hardware and software)
Managing IT project budget for contact centre (CAPEX)
Develop and implement new initiatives to improve contact centre performance

Key Responsibilities:

Managing and implement new and enhancement of system projects including improvement process for RHB Phone Banking and CCC component systems and also participate in RHB Group projects.
Responsible in managing and coordinating day-to day system support for Customer Contact Centre sites.
Manage infrastructure and operational budget for contact centre
Providing support and coordination on compliance and security control monitoring matters in CCC.
Responsible for coordination of Business Continuity Plan & Disaster Recovery Plan for CCC.

Requirements

Requirements:
Diploma - Minimum a Diploma or Degree.

Minimum 5 years’ experience in Customer Contact Centre operations and management.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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