• Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
• Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT
• Responsible for all loans/financing and deposit products across retail and SME

Strategy and Planning

• Develop, implement and manage the mega branch sales and operations plan to achieve the branch target

Sales Management

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts, especially Corporate & SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure that there are no adverse reports from the audit findings of the branch
• Ensure compliance to the policies and procedures set by the Bank