Primary Objective:

• Assist Circle Lead to drive CRM project implementation and advancement of strategies, plans and system in place to drive high productivity in sales closure and service resolution.
• Conduct day-to-day administration of CRM systems including user access management / security administration, leads loading, problem logs reporting, user helpdesk, service request maintenance and system housekeeping duties.
• Engage and clarify user requirement and pain points and suggest CRM functional usage or change request system enhancement to drive high user adoption and usage.

Key Responsibilities:

• Perform assigned tasks pertaining to managing CRM Implementation projects or change requests from business engagement, user requirement study, business support for development & testing, implementation & documentation.
• Assist with reviewing & analyzing business needs to define & document functional requirements for CRM systems. Assist with translating conceptual user requirements into functional requirements that are clear & comprehensible to IT/technical & vendor project teams.
• Actively explore and assess opportunities for improvement of results to improve CRM functionality and adoption and quality of deliverables.
• Perform & support day-to-day support administration of CRM systems.
• Perform leads / campaign loading for CRM.
• Generation of PRs for departmental procurement & providing office administration support.
• Perform train the trainer on CRM systems to internal users and collaborate with users and learning centre to develop training manuals.