Primary Objective:

• Provide continuous supports and enhancements to Customer Profitability related systems
• Articulate and connect business requirements to system overall objectives and design, with the intention to improve overall user experience and facilitate in-depth analysis

Key Responsibilities:

• Prepare progress report (or where necessary) for submission to PSC or any other committees if required
• To maintain a close relationship with all stakeholders, including but not limited to Group Finance, Group Risk, Group IT and Businesses for matters related to Customer Profitability related systems
• Provide continuous support and maintenance on the Customer Profitability related systems
• Main liaison person with the respective business champions to prioritise and plan on enhancement requests
• Be cognisant of regulatory changes and take lead in planning the required enhancements
• Participate in all bank-wide related system changes to ensure no impact to system users
• Actively participate in the automation of reports, including but not limited to, RAROC automation
• Prepare monthly RAROC submission to the required committee meetings
• Update RAS set on RAROC as and when is required and prepare the necessary papers for approval
• Regularly review and update on RAROC methodology or as and when is required
• Support and track business portfolio improvement initiatives
• Perform Group / SBG / product / segment / customer RAROC analysis to support risk based pricing for products / customer and total relationship, CPA or other initiatives to improve RAROC performance or capabilities across the Group
• Undertake any projects or tasks assigned from time to time