RHB Banking Group

Description

Primary Objective:

Ensure and provide quality customer service standards
Sales Referral – identify existing and prospective customers’ financial needs and refer them to sales personnel
To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
To assist in tracking branch sales and up keep of sales records and other records/reports

Key Responsibilities:

Customer Service

Deliver quality customer experience
Identify sales opportunities for referral and cross selling

Branch Operation

Ensure Bank’s policies, procedures & guidelines are complied with
Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
Checking and monitoring of monetary transactions and inquiry / maintenance activities
Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
Other duties arranged by ABM/BM relevant to branch operations from time to time

Requirements

Requirements:
Bachelor Degree - Any related field(s).

Minimum 3 years in sales, customer service and branch operation experience

Self-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service
• Pleasant personality with good analytical, communication and interpersonal skills
• Able to work independently with minimum supervision
• Independent and mature character who is proficient in prioritizing needs based on urgency
• Resistant to stress and able to work under pressure

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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