Primary Objective:

Team Member

-   SST enhancements and operation support

 - BSCO Infra and devices support

Key Responsibilities:

-   SST enhancements and operation support

1. To engage with internal & external stakeholders on system/product requirement.
2. Raise Change Request on any new project or system enhancement relating to SST.
3. Preparation of Jira User Story, Feature and Quest.
4. Ensure User Acceptance Test and system verification is thorough and completed within the timeline assigned.
5. Verification during implementation on any SST upgrade project.
6. Engagement with O&M for manual updates and communicate with stakeholders on SST enhancements.
7. Involved in DRP (Disaster Recovery Process) with other internal/external stakeholders.
8. Support branch on the SSTs operational issues.
9. Support Channel Support operation team on Aptra & Nectar systems.
10. Conduct UAT on picture loading, software update using Nectar.
11. Gives support to Channel Support Operation team and branches on infra and system operational issues.

Based at RHB Complex Bangi.

 - BSCO Infra and devices support

1. To check branch, write off submission.
2. Assist on purchasing equipment via i-Proc for branches.
3. End to end budget allocation for branches to raise PRs for items procurement.
4. Assisting branches on OPEX payments for services by vendors.
5. Part of evaluator team on various tenders and some managing the tender process on items related to branches.
6. Preparing yearly budget amount (BAU) on support equipment for inclusion under GRD overall budget for the year.
7. Monitoring the utilization of the BAU budget on support equipment.
8. Involvement in MOHE projects on logistic and movement of equipment.
9. Prepare payment of BNM annual fees for branches (conventional & Islamic)
10. Ensuring CAPEX/OPEX is to evaluate as per BSCO requirement.
11. Acquisition processing on all the branch/SST assets.
12. Engaging with stakeholder on the tender and vendor selection process.
13. Coordinating devices delivery, acceptance of equipment.
14. Assisting on the cost management and payments.
15. Updating on asset movements and listing for the branches.

Based at RHB Centre KL.