• Work closely with Circle Lead to strategies, oversee and administer Medical Management to achieve GHR’s vision and goals.
• Collaborate to deliver HR Solutions and Advisory to business units and support internal HR colleagues
• Ensure compliance with Group Policies and Procedures and Regulatory requirements
• Drive efficient processes and procedures to ensure appropriate controls are maintained and service standards are achieved
• Provide support, advise and resolution of queries on all Medical and GPA/GTL related matters

• Responsible for overall management of the Medical Managements.
• To offer support to members of the Unit and encourage their continuous development.
• To ensure the Unit is up-to-date and meet with all of the aspects of Internal Policies, Procedures and Guideline.
• To represent Circle Lead at HoD, Working Committee and other Cross Functional meetings, and to disseminate relevant information to members of the Unit
• To propose and manage related Medical Management’s budget and resources to ensure the efficient and effective use of all resources.
• Oversee the overall operations of medical and insurance administration
• Manage & ensure all processes are compliance with statutory and internal HR rules and regulations.
• Prepare proposal paper for medical and insurance renewal and claims by staff Manage, respond and resolve staff issues relating to medical and insurance in a timely manner
• Notify insurance companies on potential claim in a timely manner & manage database on medical/insurance for efficient monitoring.
• Monitor and ensure monthly enrollment & termination to medical & insurance providers
• Verify all bills for payment and ensure timely & accuracy of medical and insurance payment to respective parties
• Exercise discretion in processing documents / information of a confidential nature
• Closely monitor the SLA of processes.
• Review & initiate process improvement

Interpret Group policies and statutory requirements affecting related procedures