Working Hour
Regular Hours
Monday - Friday
Business Area
Community Banking
Malaysia - Sabah
Working Hour
Regular Hours
Monday - Friday
Malaysia - Sabah
Business Area
Community Banking

Primary Objective:
  • Managed SME-Focused branch which cater for to the specific banking needs for SME customers.
  • Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT
  • Responsible for all loans/financing and deposit products across retail and SME

Key Responsibilities:

Strategy and Planning

  • Develop, implement and manage the mega branch sales and operations plan to achieve the branch target

Sales Management

  • Set, review and communicate sales targets to all levels of staff across the branch
  • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
  • Maintain awareness of competitor activity and industry best practices
  • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
  • Approve quality credits as per approving matrix
  • Develop and maintain network of business contacts, especially Corporate & SME customers

People Management

  • Promote the core values of the Bank
  • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
  • To adequately train and develop branch staff

Customer Service Management

  • Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
  • Resolve customers’ complaints and attend to requests in a timely manner


  • Ensure that there are no adverse reports from the audit findings of the branch
  • Ensure compliance to the policies and procedures set by the Bank
Bachelor Degree - Any related field(s).

- Professional Banking Certificate

  • Minimum 8 years of working experience in branch banking/CBBC
  • Strong understanding of all loans/financing and deposit products across retail and SME
  • Strong leadership, relationship building skills in SME and retail customer segments
  • Good written and verbal communication skills
  • Strong credit knowledge in SME
  • Strong problem solving skills
  • Excellent interpersonal and communication skills

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards