Working Hour
Regular Hours
Monday - Friday
Business Area
Strategy & Analytics
Malaysia - Kuala Lumpur
Working Hour
Regular Hours
Monday - Friday
Malaysia - Kuala Lumpur
Business Area
Strategy & Analytics

Primary Objective:
  • Develop detailed product features and user stories as business requirements for RHB’s business ventures
  • Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams
  • Manage end to end test activities for new implementation and enhancement of digital capabilities
  • Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams
  • Support the assessment and optimization of operational processes that drive the user and product journeys

Key Responsibilities:
  • Translate user and product journeys into detailed user stories for technical development
  • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
  • Prepare/Review test scripts and perform user acceptance testing during the test phase
  • Work closely with the technical team to resolve defects and problems encountered
  • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
  • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
  • Perform knowledge transfer and provide support to enable Change Management and training activities
  • Support the activities to map, assess and optimize operational processes that drive the user journeys
  • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys
Bachelor Degree - Economics, Finance, Business, Engineering or equivalen.
Master's Degree - Economics, Finance, Business, Engineering or equivalen.

- • Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory

Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects

  • Leadership
  • Strong collaborative and team playing capabilities
  • Strong communication skills to facilitate alignment between business and technical teams
  • Business
  • Ability to understand business strategy and objectives
  • Ability to identify product features that address user needs and pain points
  • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them
  • Technical
  • Strong analytical and problem solving skills
  • Basic understanding of the systems used in banking
  • Experienced in the preparation of user stories or functional specifications for technical development
  • Experienced in the development of test cases, test scripts and conducting user acceptance testing
  • Understanding of design thinking, agile and lean methodologies
  • Preferably experienced in process mapping

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards