FUNCTIONAL KNOWLEDGE

Planning & Development

• Develop product strategy based on consumer payment trend and industry demand
• Leads the formation of a product starting from the initial idea to the sale of the final product.
• Involve in strategic discussion to develop business development roadmap, pricing and marketing strategy for growth of cards acquiring market share
• Ensure the merchant product stay competitive and to keep up with the changes and trends in the market
• Implement key initiatives with the new acceptance touchpoints
• Identify, plan and execute campaigns for cards merchants to accelerate the growth of payment transactions volume
• Introduce new product and services to assist the growth of both Retail Merchants and Online Merchants.
• Support bank wide cross-selling initiatives from acquiring business perspective, eg Jompay, Duitnow, RPP, FPX, C/A, credit cards, and Reflex.
• To be able to translate strategy into marketing and business action plan

Cross Functional Collaboration

• Maintain relationship and engagement with both internal and external stakeholders
• Liaise with related industry stakeholders for the launch and implementation of new payment acceptance products and services
• Support all bank wide initiatives and activities related to payment acquiring.
• To develop effective relationships with relevant external organizations, government agencies, associations, corporations and potential partners.
• Co-ordinate and participate in current business growth proposals entered by Banks to both new and existing customers.
• Analyze merchants’ business needs and communicate agreed upon scope of work between internal stakeholders and merchants appropriately.
• To manage engagement opportunity with merchants and business partners.

BUSINESS EXPERTISE

• Business presentation and negotiation skills
• Project management skill
• External link with strong contact in various industries
• Develop and maintain good term with external and internal client

TEAMWORK

• Strong team work and committed with job scope

PROBLEM SOLVING

• Managing sales channel and resolve issue
• Dealing with system provider and IT project team to resolve the issue

INTERPERSONAL SKILLS

• Pleasant, sharp and analytical thinking
• Strong communication skills
• Multi-tasking and able to work under pressure